Manhattan showroom · by appointment · 305 West 50th Street (646) 801-8646 · sales@innoledy.com
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Trial & Store Policies

Instrument trial policy

You can try up to two instruments for five days, starting from the day the delivery is received. A refundable $300 security deposit is required, charged to a valid credit card.

  • If you buy one of the instruments, we'll provide a UPS return label for the other. If you don't buy either, you're responsible for return shipping and insurance on both.
  • You're fully responsible for the instruments and any included accessories during the trial. Accessories must be returned unused; missing or damaged accessories will be charged to your credit card.
  • Trial instruments must be returned in the same condition they were received and will be carefully inspected on return.
  • Instruments bought after a trial are final sale and can't be returned, so please choose carefully.

Ligature trial policy

  • All ligatures for trial must be prepaid; payment must be received before we ship.
  • Returns are accepted only if postmarked within 7 days of the invoice date.
  • Ligatures must come back in like-new condition. Please wipe each one down after use. No exceptions.
  • If no purchase is made, a 6% handling fee is deducted from the refund.

Mouthpiece and barrel trial policy

  • All mouthpieces and barrels for trial must be prepaid before we ship. You can try up to three mouthpieces.
  • Returns are accepted only if postmarked within 7 days of the invoice date.
  • Please don't scratch mouthpieces with ligatures or teeth. Protect them with electrical tape or mouthpiece patches over the beak and where the ligature sits.
  • If no purchase is made, returned items are subject to a 6% handling fee.
  • We ship trials free within the USA. Take one week to play-test, then contact us if you'd like to return anything.

Send all returns to: Innoledy, 305 West 50th Street, Suite 4K
New York, NY 10019. You're responsible for return shipping. Refunds (minus the 6% handling fee) are issued within one week of receiving your package.

Products must be in new condition to be returned. Dirt, nicks, scratches, bite marks and discoloration count as damage; damaged items will be sent back to you and treated as purchased. All original packaging must be included. Items returned in any other condition may be subject to a cleaning or 25% repair fee.

7-day return policy

Products may be returned within 7 days of receipt in new, unused condition for a refund. Signs of wear such as dirt, nicks, scratches, bite marks or discoloration count as damage; damaged items will be returned to you as final sale. All original packaging and materials must be included.

Shipping

  • Free budget shipping to U.S. addresses (including Alaska, Guam, Puerto Rico and Hawaii) on orders of $65 or more. Budget shipping usually arrives within 10 business days of leaving our warehouse.
  • Orders under $65 ship for a flat $7.
  • Free shipping doesn't apply to stands, cases or instruments.
  • Express shipping is available on request for an additional charge.
  • Offer subject to change without notice.

International orders and outside the lower 48

Online checkout ships to U.S. addresses. For international orders, and for APO, FPO and other U.S. territories, please email us and we'll quote shipping before we send anything. All international orders ship express with signature required. Customs duties are the receiver's responsibility.