Instrument Trial Policy

 

We offer customers up to 2 instruments to try for 5 days starting with the day the delivery is received.  We require a security deposit on a valid credit card for the full value of 1 instrument. If anyone purchases an instrument, we will send a return UPS label for the other instrument.  Customers will be responsible for return shipping and insurance costs if anyone decides NOT to buy any of them.

Customers are responsible for all instruments including accessories sent on trial. All accessories included with any instrument must be returned unused; any missing or damaged accessories will be charged to their credit card. Returned trial instruments must be returned in the same condition as when anyone received them, and all instruments will be inspected upon arrival.

 

Ligature Trial Policy

Payment must be made before your order is shipped. Returned ligatures will only be accepted if postmarked within 7 days of the invoice date. Only ligatures in like-new condition(Please wipe it down after each use) will be accepted for a refund. NO EXCEPTIONS.

If no purchase is made, returned merchandise is subject to a 6% handling fee.


Mouthpiece and Barrel Trial Policy

  • All mouthpieces/barrels for trial outside of New York City must be PREPAID.

Payment must be made before your order is shipped. Returned mouthpieces and barrels will only be accepted if postmarked within 7 days of the invoice date. Please make sure not to scratch mouthpieces with ligatures or teeth. Protect mouthpieces during your trial period by using protective tape (electrical tape) or mouthpiece patches over the places where scratches are most likely to occur (over the mouthpiece beak and where the ligature may scratch the mouthpiece).

If no purchase is made, returned merchandise is subject to a 6% handling fee.

  1. Purchase up to three mouthpieces. We ship for FREE in the USA!
  2. After receiving your products, please take one week to play test them.
  3. If you wish to return a product, please contact us. All returns must be sent to:
  4. iNNOLEDY
    505 West 54th Street, Suite 1114
    New York, NY 10019
  5. You are responsible for all return shipping charges. A refund*** (The total minus the 6% handling fee) will be issued to you within one week of us receiving your package.

***Product must be in new condition to be returned. Dirt, nicks, scratches, bite marks, and discoloration are all considered damage. Damaged product will be returned to you and treated as purchased. All original packaging must also be included with each item returned. Items returned in any other condition may be subject to a cleaning or a 25% repair fee.


Shipping Policy

Free Shipping on Orders Over $50 on accessory. We offer Free Budget Shipping to US customers (including Alaska, Guam, Puerto Rico, and Hawaii) on orders of $50 or more. Orders sent by Budget shipping usually arrive within 6 business days after leaving our warehouse.

  • Free shipping does not apply to stands, cases, or instruments.
  • For faster service, we also offer Standard and Express shipping options at reasonable prices.
  • Offer subject to change without notice.

 

International Shipping and Outside of Lower 48

  • Please contact us for shipping charges to APO, FPO, Alaska, Hawaii, Puerto Rico, and other US territories.
  • Shipping charges are currently not available on our website for international orders.
  • We will notify you of exact shipping cost before mailing.
  • All international orders ship express, with signature required.
  • Customs duties are responsibility of the receiver.
  • Orders to Mexico are not insured.
  • We can ship to Brazil with UPS ONLY. Please contact us for a shipping quote.